Empowering Voices, Resolving Concerns: The Grievance Redressal Module – Your University's Dedicated Platform for Transparent, Timely, and Effective Resolution, Enhancing Student Support and Campus Harmony Within the ERP Ecosystem.
Seamlessly address and resolve student concerns through our integrated Grievance Redressal Module within the ERP system, ensuring transparency, timely actions, and campus harmony.
A mechanism for escalating grievances to higher authorities if they are not resolved satisfactorily within a stipulated time.
Allow users to submit grievances anonymously if they prefer, while still ensuring the credibility of the submission.
A built-in messaging or chat system that enables seamless communication between students, faculty, and the grievance handling team.
The ability to categorize grievances based on different criteria such as department, severity, nature of the concern, etc.
Streamline the grievance handling process by automating certain steps, ensuring timely escalation, and assigning responsibilities to the appropriate personnel.
Provide administrators with a dashboard to monitor the overall status of grievances, track response times, identify recurring issues, and generate reports for data-driven decision-making.
An option for users to submit their grievances online, providing detailed information about the issue, attaching relevant documents if needed.
A clean and intuitive interface that allows students, faculty, and staff to easily navigate and access the grievance module.
Implement robust security measures to protect sensitive user data and ensure compliance with data privacy regulations.
Submit Grievance, Categorize, Assign, Review, Investigate, Communicate, Resolve, Escalate If Needed, Close, Analyze, Report, Improve. Seamless ERP support.
User submits grievance through the online platform. Provides details, attaches documents if necessary.
System categorizes grievance based on predefined criteria (e.g., nature, severity). Assigns a unique reference number.
Grievance is assigned to the appropriate department or personnel. Automated or manual assignment based on category.
Assigned personnel review the grievance. Acknowledges receipt to the user.
Personnel conduct a thorough investigation. Gather evidence, interview involved parties, if needed. Maintain a detailed record of the investigation process.
If the user is not satisfied or the grievance remains unresolved, escalate to higher authorities.